When I log into Pictavo, I get last year’s book. What’s wrong? The first step in starting a book is to always go through the activation link sent to you in an email titled “Welcome to Pictavo” from hello@pictavo.com.  That will establish your email and login with your book for this year.  After that initial activation, then you can go to www.pictavo.com to login. You can use the same login and password you used last year, but you must still go through the activation process for this year’s book.

I need to get my portraits from my school photographer.  What do I need and how do I get the portraits into the software? Tell your photographer that you need the student and staff portraits along with an index. The index contains the first name, last name, grade and teacher of each portrait, so the portraits can be easily flowed onto your pages automatically through Pictavo. This is considered the SPOA (School Photographers of America) format.

Be aware that only the administrator of your book, or someone the administrator assigns to upload portraits, has the permission to do so. We can also help! Simply forward the portrait link to production@yearbooklife.com and we’ll upload the portraits for you and give you instructions on how to flow them onto the pages.

 
How can I get assistance in getting started?  New and returning users should schedule a FREE one-on-one webinar with one of our software trainers to go through all aspects of the software. This is a great refresher for returning customers and gives you the chance to review the new updates for the season. Give us a call at 888-680-0143 or email help@yearbooklife.com to arrange a webinar session for you or your team. Of course, we are always at your service and our Pictavo Tech Support Team can be reached at 1-800-290-0036.