Where are you located?
Our corporate office is located just west of Fort Lauderdale, Florida, in the town of Cooper City.
What types of binding do you offer?
We offer two types of soft cover binding: Saddle Stitched and Perfect Bound. We also offer two types of hard cover binding: Regular and Smyth Sewn.
What type of warranty do you offer on your yearbooks?
We will replace any and all books that are damaged in shipping or are delivered with material defects. No exceptions!
How do I contact my YearbookLife representative?
We’ll gladly put you in touch with your YearbookLife representative. Simply call our office toll free at 888-680-0143 or email firstname.lastname@example.org.
I’M READY TO GET STARTED. WHAT DO I DO NOW?
Your YearbookLife representative will help you determine which yearbook design option best fits your needs. Once your Publishing Order is signed and submitted, a yearbook kit, containing production and marketing materials will be shipped to you. You will also receive Welcome emails and software information so you can get started immediately and your representative will contact you to schedule an introduction and training session.
HOW ARE YEARBOOKS PRICED?
Your price per book is determined by the number of copies and the number of pages of your yearbook. Other factors to consider include the type of cover (hard or soft) and any additional enhancements you may choose.
HOW MANY COPIES SHOULD WE ORDER?
Start with your enrollment as a guide and figure that between 30-60% of your students and faculty will purchase a yearbook. This is only a guide and each school is different. The best way to determine your order is to have a pre-sale to get an idea of the number of books you will need and adjust your order if necessary. You are able to change the number of books you want to order anytime time without penalty up until you submit your book for printing. We will also adjust your pricing to reflect the change in the number of books or pages of your final order.
HOW MANY PAGES SHOULD BE INCLUDED IN OUR YEARBOOK?
Many yearbooks include at least one page per classroom plus activity pages. Add the total number of classrooms for the total number of portrait pages you’ll need. Then decide how many staff pages and which activities and events will be included in your yearbook to determine the number of pages you’ll need. We provide a Page Ladder to help you outline and organize the pages in the book. The final page count must be divisible by 4 for production purposes.
WHEN WILL MY BOOKS ARRIVE?
We ship all books by UPS Ground Service or freight. If you submitted your book on the submission date of your agreement, and there have been no delays, the estimated delivery date on your agreement applies.
HOW DO I CHANGE THE NUMBER OF BOOKS I WANT TO ORDER OR CHANGE MY PAGE QUANTITY?
You can change the number of books or pages up until the time of submission. Just contact our office for instructions and pricing information.
I AM NOT GOING TO BE THE YEARBOOK ADVISER AT MY SCHOOL ANYMORE, CAN I GIVE YOU AN EMAIL TO CONTACT FROM NOW ON FOR THIS YEAR’S YEARBOOK TEAM?
Yes, please provide us with the name, email address and phone number of the new contact. We’ll reach out to him/her and get them all of the information about training, the yearbook process, etc.
WE WANT TO USE STUDENT ART ON OUR COVER. WOULD IT BE O.K. I IF I SEND THE COVER ART TO YOU? I DO NOT HAVE A SCANNER…NOR WOULD I KNOW HOW TO OPERATE IT.
Yes, please put the artwork and your instructions in a secure mailer to avoid any damage and send it to us at the address below. Be sure to include notes as to which drawing(s) goes on the front and which on the back. Also include your contact information so we can reach you if we have any questions.
9900 Stirling Road, Suite 301
Cooper City, FL 33024
ARE THERE ANY INSTRUCTIONS OR GUIDELINES FOR THE KIDS DESIGNING THIS YEAR’S YEARBOOK COVER ART?
We usually give basic guidelines to the students to make them as universal as possible.
The drawings can be done on a regular 8 1/2″ x 11″ sheet of white paper. You want your drawings to be as vivid as possible, so encourage the kids to use more vibrant colors and less light colors, but this is also at the discretion of the artist. Colored pencils work well… markers are great, but can bleed in the hands of younger kids.
Have you established a “theme” for the book? Are you encouraging the kids to draw to the “theme” or just anything that is significant to them? You can offer guidance this way.
I AM IN CHARGE OF THE YEARBOOK AND HAVEN’T REALLY DONE MUCH AT THIS POINT, OTHER THAN PUT A CALL OUT FOR PICTURES. I’M WONDERING IF THERE’S A DOCUMENT THAT LISTS KEY DUE DATES.
The only document you need that lists the key due dates is your Publishing Order. We only have one deadline for the pages so you don’t have to juggle multiple deadlines. Some customers may have a separate cover deadline.
I NEED MORE TIME TO WORK ON MY BOOK. CAN I HAVE AN EXTENSION? WHAT ARE THE LATE FEES?
You can certainly have more time to work on your book. There are no late fees or financial penalty for doing so. The only thing to keep in mind is that it will shift the production timeline. So for every day that you delay submission, there will be an equal delay in delivery.
If you need more time to work on your book, please contact our office with your new anticipated submission date, and we can give you the new estimated delivery date.
THE PERSON THAT IS HELPING WORK ON THE YEARBOOK NOTICED THAT SOME OF THE CLARITY OF THE PICTURES LOOK A LITTLE OFF. IS THIS JUST THE WEBSITE OR WILL THE ACTUAL YEARBOOK ALSO LOOK THIS WAY?
The version you see onscreen is a low-resolution version because it would take too long to generate a hi-resolution view of every page. Clarity can also be impacted by the resolution settings of your screen. All images should all be uploaded at 300 dpi. The software will trigger a warning message for any low-resolution images. Be sure to review and correct any low-resolution images. These images will print despite the warning.
I NEVER GOT ANY SOFTWARE TO INSTALL TO DESIGN THE YEARBOOK.
Our software is a completely online program. There is no software to install. You’ll log into the software website using your email as the login and your password.
WHAT ARE THE STEPS TO PRINTING THE PORTRAITS BY CLASS ONCE THEY ARE UPLOADED SO I CAN DISTRIBUTE TO TEACHERS TO REVIEW.
Once the portraits are uploaded and flowed by class, you can generate a pdf of the pages to distribute via email or in hard copy.
I’VE NEVER UPLOADED OR FLOWED PORTRAITS. IS IT EASY FOR ME TO DO OR SHOULD I SEND THEM TO YOU?
Flowing portraits is not difficult and the system gives you dialog boxes once you get started. Just make sure you have the PSPA formatted disk from your photographer. This disk contains all of the portraits along with a database that has all of the data (name, teacher, grade, etc.) that is associated with each picture.
DO YOU STILL DO THE WEBINARS UPON REQUEST? IS THERE A CHARGE FOR THE WEBINARS?
Yes, we still offer the webinars upon request, and no, there is no charge for them.
To request a webinar, simply email email@example.com and our trainer will reach out to you to arrange a day and time. There are day, evening and weekend times available.
WHEN DO I PAY FOR MY YEARBOOKS?
When you submit your yearbook, you will be invoiced for a 50% deposit. Once the books have shipped, the final invoice is issued for the remaining 50%.