Yearbook season is getting into gear… you’re activating your Pictavo accounts and now you’re asking how to get started. Here are some FAQ’s from the week and the responses…
When I log into Pictavo, I get last year’s book. What’s wrong?
You can use the same login and password you used last year, but you must still go through the activation process for this year’s book. The first step in starting a book is to always go through the activation link sent to you in an email titled “Welcome to Pictavo” from production@pictavo.com. That will establish your email and login with your book for this year. After that initial activation, then you can go to www.pictavo.comto log in.
I need to get my portraits from my school photographer. What do I need and how do I get the portraits into the software?
Be sure you are asking your school photographer for the “PSPA Yearbook CD” so you can use the student portraits in the yearbook. There is also an “administrative” CD but that will not work to flow your portraits in the book. Again, be sure it’s the PSPA Yearbook CD and that the disc contains the makeup day pictures as well.
Be aware that only the administrator of your book, or someone the administrator assigns to upload portraits, has the permission to do so and that no other users can be logged into the book during this process. This is the only time that only one user can be logged in.
Yes Virginia we do have a Facebook Page!
“Like” us on Facebook for more tidbits of information throughout the year! Facebook.com/yearbooklife
For those of you unable to attend our seminar – don’t worry! We have online training options set up for you and your yearbook staff as well. Please contact our office to arrange a one-on-one webinar or join us for one of our group webinars that will be scheduled throughout yearbook season.
Of course, we are always at your service and our Tech Support Department can be reached at 1-800-887-0414.