Keep your questions coming… we will continue to send out these weekly FAQ’s emails because we know that if you have a question about something – someone else probably does too!
YEARBOOKLIFE’S ANNUAL YEARBOOK CONTEST!
We are pleased to announce that we will once again be conducting our Annual Yearbook Contest. Please go to our website at https://www.yearbooklife.com/2012-2013-best-yearbook-contest/ to find out more. Look for new categories and prizes this year! We always have some remarkable books. Good Luck to everyone!
I need more training on my software. How do I get some help?
We have several different ways that you and your group can get help learning our software! First of all, we offer individual or group webinar trainings. These are conducted and arranged through Beth Clinton. If you’d like to schedule a training webinar with Beth, please contact her directly at Beth@yearbooklife.com. She has day, evening, and weekend times available.
Be sure to also check out the Help Center on our website for instructional videos for both our Pictavo and EZBook softwares. Finally, Pictavo users can also find helpful videos and information through the Help Menu within the program.
Of course our top-notch Tech Support Team is also available to assist you at 1-800-887-0414, 9:00 am – 5:00 pm ET. Or give us a call – we’ll help you out!
Pictavo BuyTheYearbook Users – Pictavo Community Update
In response to feedback we received from many of our schools, we have changed the Pictavo BuyTheYearbook reimbursement process. Starting immediately, we will be reimbursing schools via check, versus their online bank account number, since many were reluctant to share it. Here is the roll-out process:
Any school Admin. who has already provided their school’s bank account number in the School Settings area of the Pictavo BuyTheYearbook will be notified, upon log-in, of this change in procedure and asked to enter in their school’s contact name, phone number and address to which their monthly reimbursement check will be sent.
If a school has not entered their School Settings yet, they will just need to enter in this information as part of their set-up. (There will no longer be any reference to the bank account information on the set-up screen.)
We will be updating the Pictavo Help section and corresponding videos to reflect this slight change in process.
If you or your schools have any questions about this process, please contact Pictavo Technical Support at 1-800-887-0414.
I can’t set up my Pictavo BuyTheYearbook features. What’s wrong?
Remember that in order for you to set up and use the Pictavo Community, you must first turn it “on” in your program. Go to the Admin Icon and select “Manage Community”. On the blue title bar that reads “Manage Pictavo BuyTheYearbook” click the “On” button. This will enable you to have access to set up the community features in your book.
YearbookLife’s new website… CHECK IT OUT!
Same address – www.yearbooklife.com – new look! Be sure to visit the Help Center and our Help Videos tab to find helpful information about our programs and other helpful administrative videos.
Previous FAQ’s….
You can find all of our past FAQ’s emails in the Blog section of our website at https://www.yearbooklife.com/blog/.
We continue to send our best wishes to our customers and friends in the Northeast and along the coast as they recover from Hurricane Sandy and this week’s Nor’easter. If you haven’t already done so, please consider a donation to the American Red Cross to help – www.americanredcross.org. We are located in South Florida and understand and respect the power of these storms and keep those still suffering in our thoughts.